Shipping policy

Shipping Policy

At Diya Balance, we are pleased to offer free worldwide shipping on all orders.

1. Estimated Delivery Times

We strive to process and dispatch your order as quickly as possible. Please note that the delivery times below are estimates and begin from the date of dispatch, not the date of your order.

Destination	Estimated Delivery Time
Netherlands	1–3 business days
European Union	3–7 business days
United Kingdom	5–10 business days
Asia & Rest of World	7–20 business days

Please note: Delivery times are estimates and may vary due to factors outside of our control, such as customs clearance processes or local carrier delays.

2. Processing Time

Orders are typically processed within 1–2 business days. During peak periods or promotions, processing may take slightly longer.

3. Customs, Duties & Taxes

For orders shipped outside the European Union, please be aware that local customs duties, import taxes, and processing fees may apply.

• These costs are determined by your local customs authority and are the sole responsibility of the customer.

• Diya Balance is not responsible for any additional charges incurred upon delivery. We recommend checking with your local customs office for more information regarding potential costs.

4. Lost or Damaged Shipments

We take great care in packaging your products for safe arrival. However, if your order arrives damaged or is lost in transit:

• Please contact us at info@diyabalance.com within 14 days of the expected delivery date.

• Include your order number and, in the case of damages, photos of the item and the packaging so we can evaluate the issue and resolve it promptly.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number (if applicable to your shipping method) so you can follow the progress of your package.

6. Contact Us

Do you have any questions about your shipment or our shipping policy? Please reach out to our team at info@diyabalance.com. We are happy to help!